Onboarding Property Management System (PMS) partners across the globe has been a transformative journey for us. Through countless discovery calls and in-depth conversations, we have gained valuable insights into the questions and concerns that arise when businesses explore integrating with us.
To simplify the process and address common queries, we have compiled a list of frequently asked questions (FAQs). Whether you are considering a PMS partnership or just beginning your research, this guide is designed to provide clarity and help you make informed decisions. Let’s jump in to discover answers to the questions we hear most often during our discovery calls.
1. How does Su differ from other channel managers?
Su is a Channel Manager API built specifically for PMS, CRS, and Vacation Rentals. Unlike conventional channel managers, Su acts as a bridge between your PMS and OTAs through an intuitive API. This eliminates the friction often encountered with traditional solutions, offering a simplified and efficient integration process.
2. Is mapping required from a PMS to Su?
No, mapping between a PMS and Su is not required. Once your PMS is integrated with Su, the Property, Room, and Rate IDs are dynamically built into the Su platform.
3. What is the throttle limit of the API?
The Su channel manager API allows up to 5,000 requests per day per property, ensuring robust and efficient data handling for your operations.
4. Does Su support the Messaging API?
Yes, Su supports the Messaging API for platforms like Airbnb and Booking.com.
5. Is Su a white-label channel manager?
No, Su offers a different approach. Unlike white-label channel managers, where accommodation providers log into a third-party extranet with a customized skin, Su integrates directly into the PMS. This ensures a smooth, built-in connection without the need for separate interfaces.
6. Can MyBookingSite be connected to an automated payment feature?
Yes, Su integrates with over 50 payment gateways, allowing you to automate payment processing based on your cancellation policy.
7. How many steps does it take to process a booking through MyBookingSite?
Su simplifies the booking process into just two steps. Additionally, it includes a shopping cart feature.
8. Can I customize MyBookingSite to align with my website?
Absolutely! MyBookingSite includes a back-office customization section where you can tailor fonts, hyperlink colors, button styles, background images, banners, and more to match your website’s branding.
9. How does MyBookingSite integrate with the property website?
Su supports two integration methods for MyBookingSite: URL integration and iFrame integration. The latter ensures that the website URL remains consistent throughout the booking process, maintaining a cohesive brand experience.
10. How does tokenization work with Su Token?
Su Token encrypts CC information, stores it in secure vaults, and generates unique tokens. These tokens replace sensitive data during transactions, ensuring security.
11. Why is PCI compliance important, and how does Su Token help?
PCI compliance is essential for handling sensitive CC information securely. Su Token helps partners without PCI certification by encrypting and tokenizing data, eliminating the need for direct handling of CC information.
12. How are tokens generated and reused?
Tokens are generated during the booking process and can be reused multiple times for charging CCs or accessing information.
13. Is there an exhaustive list of APIs for Vacation Rentals as well as Big Hotel chains? Do vacation rentals implement more than 5 mandatory APIs?
Yes, we’ve seen the case of small vacation rentals implementing more than the 5 mandatory APIs. The number of APIs required largely depends on the distribution strategy and the platforms on which the property is listed. For example:
- Review API: For small vacation rentals like guesthouses, success often relies heavily on ratings and reviews. A Review API allows smooth integration of feedback across platforms, ensuring consistent reputation management.
- Messaging API: Managing guest communications efficiently is crucial, especially if properties are listed on platforms like Airbnb or Booking.com. A Messaging API unifies all messages into a single mailbox, saving time and reducing the hassle of logging into multiple platforms.
In conclusion, the quantity of APIs implemented is not directly linked to the size of the property but rather to its operational and distribution strategy. While large hotel chains naturally require a broader range of APIs to manage their extensive operations, even small vacation rentals might need more than five APIs.
For further details on the Su ecosystem, please refer to www.su-api.com.
