Su is an innovative platform designed to ease the integration process between property management systems (PMS) and multiple online travel agencies (OTAs). By utilising Su, PMS can concentrate on enhancing hotel profitability through efficient operational management rather than dealing with the complexities of multiple integrations.
In this blog, we address some of the most frequently asked questions about connecting with Su.
1) How do I get started with Su and go live?
Detailed steps for connecting to Su and going live will be provided during the onboarding process.
2) Is there a sandbox environment available for partner PMSs, and how long can it be used?
Yes, Su provides a sandbox (secure test environment) to all partner PMSs. This allows for continuous development of new APIs and interfaces.
3) Do I need to integrate with each API individually to connect to OTAs through Su?
No, detailed integration procedures are provided, simplifying the connection process.
4) How can I map an OTA directly from my PMS?
There are two methods for integration:
- Direct mapping from your PMS through an API
- Mapping through an iframe
5) Will Su provide training for API connection mapping?
Yes, mapping training is provided to ensure smooth integration.
6) Is there an online knowledge base available for PMS providers?
Yes, after completing the onboarding training, partner PMS providers are encouraged to use our extensive Online Knowledge Base. If further assistance is needed, our customer care team is available to help 24×6.
7) Does Su have a support team to assist PMS providers?
Yes, Su has an experienced support team reachable at support@su-api.com.
8) Which OTAs can I connect to using Su?
Su is connected to over 1700+ channels. A full list can be provided upon request.
9) Who handles connectivity issues between OTAs and PMSs?
Su takes responsibility for maintaining connections between OTAs and PMSs on its platform. This includes managing any connection breakdowns with proactive communication regarding the issue, cause, and resolution time.
10) What additional services does Su offer?
Yes, in addition to channel management, PMSs can access their booking engine and connect to over 40+ payment gateways.
11) Can I have an extranet for my properties through Su?
Yes, an extranet is available for mapping and checking updates.
12) How does Su differ from other channel managers?
Su is a Channel Manager API built for PMS, CRS and Vacation Rentals. It is a link between PMS and OTAs through a very simple API which removes the friction with conventional channel managers.
13) Is there a booking engine solution with Su?
Yes, Su provides a custom-built booking engine that PMS partners can call their own.
14) Will I receive credit card details if my PMS is not PCI compliant?
In the absence of the required security certification, credit card details will not be included in the booking API to the PMS. However, alternative options are available.
15) Do I have to sign agreements between the accommodation partner and Su?
No, this is not required.
Su aims to simplify the integration process for property management systems, enabling them to focus on what they do best: enhancing hotel operations and profitability.
Recommend To Read: How does a PMS integrate with an OTA via Su?
